케이티엑스
KTX high-speed rail · service · official site
検証済みの事実
| 項目 | 内容 | 確認日 | 出典 |
|---|---|---|---|
| booking.foreign_card.accepted | Overseas credit cards are accepted for KTX ticket payment; a refund on an overseas card takes between two weeks and one month to be credited back, depending on the card issuer's settlement cycle product: ktx_ticket | www.korail.com | |
| booking.method | A screenshot or captured image of a mobile ticket is not valid for boarding; the original mobile ticket must be shown live from the booking app or website, not a saved image channel: mobile_ticket · product: ktx_ticket | www.korail.com | |
| booking.method | Buy via the KORAIL website (www.korail.com), the KORAIL Talk mobile app, ticket vending machines, or train stations (not available at subway stations) channel: purchase_location | www.korail.com | |
| contact.phone | +82-1599-7777 service: call_center | www.korail.com | |
| custom.booking_advance_required | Tickets go on sale 07:00 one month before the desired departure date, so tickets for popular dates can be booked as much as a month ahead product: ktx_ticket | www.korail.com | |
| custom.booking_window_close | Website: until 20 minutes before departure. Ticket vending machines: until 10 minutes before departure. Train stations: until departure channel: website_vs_machine_vs_station | www.korail.com | |
| custom.booking_window_open | Tickets go on sale from 07:00, one month before the desired departure date | www.korail.com | |
| custom.documents_required | Collecting a lost item at a train station requires bringing your ID; sending someone else requires a power of attorney, a copy of your ID, and their own ID scope: lost_item_collection | www.korail.com | |
| custom.lost_ticket_policy | If you lose your ticket you cannot remain on the train, change your journey, or request a refund | www.korail.com | |
| custom.lost_ticket_policy | A lost ticket cannot be used to remain on the train, change the journey, or get a refund directly; if the purchase can be confirmed by credit card, a new ticket can be re-issued at the station counter or with the train attendant upon paying the required fares, though this does not apply to standing or non-reserved tickets product: ktx_ticket | www.korail.com | |
| custom.lost_ticket_reissue | If the ticket purchase can be confirmed by credit card, a new ticket can be reissued by paying the fares and charges again at the station counter or with the train attendant; this does not apply to standing or non-reserved tickets with no designated seat | www.korail.com | |
| custom.no_ticket_penalty | Boarding a train without purchasing a ticket first results in a penalty worth 1 times the standard fare, charged in addition to the fare itself product: ktx_ticket | www.korail.com | |
| custom.ticket_purchase_window | Tickets can be bought from 07:00 one month before the desired departure date; the cutoff to buy is 20 minutes before departure on the website, 10 minutes before departure at vending machines, and up until departure itself at train stations product: ktx_ticket | www.korail.com | |
| eligibility.age | Children aged 6 to 13 get a 50% ticket discount; toddlers under 6 get a 75% discount, up to 2 children per guardian, and ride free if no seat is required product: ktx_ticket · discount_type: child_toddler | www.korail.com | |
| fare.child.krw | Child (6-13) fare is a 50% discount off the adult fare; toddler (under 6) fare is a 75% discount, and free if the toddler does not need a seat product: ktx_ticket | www.korail.com | |
| hours.weekday | 08:00–20:00 service: call_center | www.korail.com | |
| luggage.limit | A passenger must be able to carry their own luggage (no more than two pieces), and it must not occupy a seat or block the aisle scope: carry_on | www.korail.com | |
| payment.methods | You can pay by credit card channel: online_booking · product: ktx_ticket | www.korail.com | |
| payment.methods | You can pay by credit card | www.korail.com | |
| refund.fee.krw | More than 1 day before departure to 3-24 hours before departure: 5% penalty window: 1_day_to_3_24h_before | www.korail.com | |
| refund.fee.krw | 3 hours before departure to less than 20 minutes before departure: 15% penalty (Mon-Thu) or 10% penalty (Fri-Sun, bank holidays) window: 3h_to_20min_before | www.korail.com | |
| refund.fee.krw | After departure, 20-60 minutes: 40% penalty (Mon-Thu) or 20% penalty (Fri-Sun, bank holidays) window: 20_60min_after_departure | www.korail.com | |
| refund.fee.krw | After departure, 60 minutes to arrival: 70% penalty (Mon-Thu) or 30% penalty (Fri-Sun, bank holidays); refundable only at a KORAIL station ticket office at this stage window: 60min_after_departure_to_arrival | www.korail.com | |
| refund.fee.krw | Cancellation penalty is a percentage of the fare, not a fixed KRW amount: 5% (1 day to 24-3 hours before departure), 15%/10% (3 hours to 20 min before), 40%/20% (20-60 min after departure), 70%/30% (60 min after departure to arrival); percentages are lower on Fri-Sun and bank holidays product: ktx_ticket | www.korail.com | |
| refund.fee.krw | 1 month to 2 days before departure: no cancellation fee (Mon-Thu) or minimum cancellation fee (Fri-Sun, bank holidays) window: 1_month_to_2_days_before · day_type: mon_thu_vs_fri_sun_holiday | www.korail.com | |
| refund.policy | A refund penalty applies based on how close to departure you cancel: no fee more than a day before departure on weekdays, rising through 5%, 15% (or 10% on Fri-Sun/holidays), 40% (or 20%), up to 70% (or 30%) after departure but before arrival; no refund is possible after arrival scope: penalty_schedule · product: ktx_ticket | www.korail.com | |
| refund.policy | A refund can be requested from the [MY TICKET] menu on the KORAIL website before the train's departure time; after departure it must be requested at the station counter; no refund is possible after the train's arrival time | www.korail.com | |
| refund.policy | No refund can be requested after the train's arrival time printed on the ticket scope: post_arrival | www.korail.com | |
| refund.policy | A ticket paid for by credit card cannot be refunded in cash; the refund goes back to the same card product: ktx_ticket · payment_method: credit_card | www.korail.com |