What to Do If the Tax Refund Kiosk Rejects Your Receipt
CONNECT ON Inc. · How we verify · sources read SEP 7, 2026
Highlights
The short answer
Any traveller whose receipt gets rejected at the tax refund kiosk is most likely running into one of two issues: the tax refund documentation wasn't requested at the time of purchase, or it was filled out incompletely. If the kiosk itself can't resolve it, calling the National Tax Service helpline or the Customs Customer Service Center is the next step, checked against the current official guidance.
Payments, Cards & Tax Refund · Cards · Cash · VAT refundPhotograph: Korea Travel
Why would the tax refund kiosk reject my receipt?
A refund is refused if the documentation was not requested at purchase, or if it was filled out incompletely
What can I do if that's the problem?
If the documentation is genuinely missing or incomplete, this page cannot confirm a way to retroactively fix it at the kiosk; the underlying issue traces back to what happened (or didn't) at the point of purchase.
Who do I call for help?
For tax-specific questions: 82-1588-0560 For general customs and refund enquiries: 125
What if I'm not sure why it was rejected?
Bring the original receipt and any refund paperwork you do have to the kiosk's attached service desk or staffed counter, since a person may be able to diagnose the issue faster than troubleshooting it alone.
Questions people ask
Can I still get a refund if my documents were filled out incompletely?
This page does not confirm a fix for incomplete documentation after the fact; contacting the National Tax Service or Customs Customer Service Center is the confirmed next step.
