한국철도공사
Korail (Korea Railroad Corporation) · org · official site
Verified facts
| Fact | Value | Verified | Source |
|---|---|---|---|
| booking.method | A valid passport and credit card are required to purchase a KORAIL PASS pass: korail_pass | www.korail.com | |
| booking.method | Tickets can be bought via the KORAIL website, the KORAIL Talk mobile app, ticket vending machines, or at train stations (not available at subway stations) product: ktx_ticket | www.korail.com | |
| contact.phone | +82-1599-7777 hours: 08:00-20:00 · scope: call_center | www.korail.com | |
| contact.phone | +82-1599-7777 scope: customer_service_center | www.korail.com | |
| custom.first_class_surcharge | KORAIL PASS holders are charged 50% of the first-class seat price for the respective route seat_class: first_class | www.korail.com | |
| custom.illegal_use_penalty | Using the KORAIL PASS illegally, contrary to its legitimate purpose, results in the standard fare plus an additional penalty of 10 to 30 times the standard fare product: korail_pass | www.korail.com | |
| custom.korail_pass_scope | The KORAIL PASS does not cover SRT trains, the metropolitan (subway) railway, or temporary tourist trains | www.korail.com | |
| custom.lost_ticket_policy | A lost ticket cannot be used to remain on the train, change the journey, or get a refund; if the purchase can be confirmed by credit card, a new ticket can be re-issued upon paying the required fares | www.korail.com | |
| custom.policy_limit | The 2-day Select pass lets you choose 2 to 5 travel days within a 10-day window from the pass start date; all pass holders must select their departure date within 10 days of the pass's starting date product: korail_pass | www.korail.com | |
| custom.seat_reservation_timing | Seat reservations become available one month before the departure date; up to two tickets per person can be selected per day pass: korail_pass | www.korail.com | |
| custom.standing_room_fallback | If reserved seats are sold out, a KORAIL PASS holder may still board on a standing seat with a valid pass and passport pass: korail_pass | www.korail.com | |
| custom.ticket_purchase_window | Tickets can be bought from 07:00 one month before the desired departure date up to 20 minutes before departure on the website; the cutoff is 10 minutes before departure at vending machines, and departure time itself at train stations | www.korail.com | |
| eligibility.age | Adult fare from age 13; child fare for ages 6-12; one child under 6 travels free per accompanying adult pass: korail_pass | www.korail.com | |
| eligibility.nationality | Available to any foreigner visiting Korea; unavailable to persons with Korean nationality pass: korail_pass | www.korail.com | |
| eligibility.nationality | Any foreigner visiting Korea can use the KORAIL PASS; it is unavailable to persons with Korean nationality product: korail_pass | www.korail.com | |
| fare.adult.krw | ₩234,000 pass_type: 4_day_select | www.korail.com | |
| fare.adult.krw | ₩275,000 pass_type: 5_day_select | www.korail.com | |
| fare.adult.krw | ₩131,000 pass_type: 2_day_select | www.korail.com | |
| fare.adult.krw | ₩186,000 pass_type: 3_day_select | www.korail.com | |
| fare.child.krw | ₩66,000 pass_type: 2_day_select | www.korail.com | |
| payment.methods | Credit card product: ktx_ticket | www.korail.com | |
| refund.policy | Refunds on a KORAIL PASS are only available before the pass’s starting date; unavailable afterward product: korail_pass | www.korail.com | |
| refund.policy | A ticket refund must be requested from the MY TICKET menu on the KORAIL website before the train’s departure time; after departure it must be requested at the train station counter; no refund is possible after the train’s arrival time product: ktx_ticket | www.korail.com |