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What Happens If You Lose Your KTX Ticket

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CONNECT ON Inc. · How we verify · sources read SEP 9, 2026

Highlights

The short answer

A lost KTX ticket cannot be used to stay on your original journey, change your route, or get a refund on its own, but if you paid by credit card the purchase can usually be confirmed and a new ticket re-issued once you pay the applicable fare again. This is the operator's own current policy, so a traveller who loses a paper or printed ticket should go to a staffed counter rather than assume the trip is simply lost.

Trains, Buses & Tickets · KTX · SRT · Express busPhotograph: K Travel Way

Losing a ticket on the way to the platform is a common problem for a first KTX trip, and the fix depends on how you paid.

Can I still board or get my money back with a lost ticket?

A lost ticket cannot be used to remain on the train, change the journey, or get a refund; if the purchase can be confirmed by credit card, a new ticket can be re-issued upon paying the required fares

What if I don't remember exactly how I paid?

If your purchase was made by credit card, the operator can look up the record and confirm it happened, which is what makes re-issuing a replacement ticket possible. Without that confirmation, there's no way to prove the original ticket existed, so it's worth keeping the card you paid with on hand at the station.

Questions people ask

Can I get a refund instead of a replacement for a lost KTX ticket?

No — a lost ticket does not qualify for a refund. If the purchase can be confirmed by credit card, the option is a re-issued ticket paid for again, not money back.

Do I need to go to a station counter to sort out a lost ticket?

Yes — confirming the purchase and re-issuing the ticket requires the credit card record to be looked up, which happens at the station rather than online.

Sources

  1. https://www.korail.com/global/eng/passengerGuide/ticketTypes/tickets

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