Who to Call About Korean Customs on Departure
CONNECT ON Inc. · How we verify · sources read SEP 7, 2026
Highlights
The short answer
Any traveller with a customs question while departing Korea, including a tax refund question, can call the Customs Customer Service Center directly rather than searching for a separate number. This is a general enquiry line covering both standard customs questions and refund-related ones, so it works even if you are not sure which category your question falls under, checked against the current official customs contact listing.
Payments, Cards & Tax Refund · Cards · Cash · VAT refundPhotograph: Korea Travel
What number do I call for a customs question when leaving Korea?
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Does this line also cover tax refund questions?
Yes, its stated scope covers both general customs and refund enquiries together, so you do not need a separate number for a refund-specific question.
What if my question is only about tax, not customs?
If your question is purely about tax rather than customs, the 외국인 관광객 부가가치세 환급 (VAT refund for foreign tourists) National Tax Service Helpline for Foreigners is the more specific option, though its hours are weekday-only.
Questions people ask
Is the customs line open 24 hours?
No confirmed 24-hour status is published for this line; treat it as a standard business-hours contact unless stated otherwise.
