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Who to Call With Korean Tax Refund Questions

Last verified 1 min read

Verified by
CONNECT ON Inc. · How we verify · sources read SEP 7, 2026

Highlights

The short answer

Any traveller with a question about a Korean VAT tax refund has two official numbers worth trying before giving up. For tax-specific questions, including refunds, call the National Tax Service Helpline for Foreigners. For general customs and refund enquiries, including questions at the point of departure, call the Customs Customer Service Center instead. Both numbers are checked against their current official contact listings, current as of this page's last review.

Payments, Cards & Tax Refund · Cards · Cash · VAT refundPhotograph: Korea Travel

Who do I call about a Korean tax refund?

For tax-specific refund questions: 82-1588-0560

Is there an alternative number for customs and refund questions together?

Yes. 125

What if I am calling from outside Korea?

Both numbers are listed with a Korea country code (82); dial your international access code before the full number, replacing the leading 0 if one is normally used domestically.

Phone Number for Korean Tax Refund Questions. Weekday hours — Monday to Friday, closed 11:30am-1:00pm, NTS…: 09:00–18:00. Phone — National Tax Service Helpline for Foreigners…: 82-1588-0560. Phone — Customs Customer Service Center, general…: 125.
Generated from verified data, last verified 2026-09-11

Questions people ask

Is the customs number the same as the tax service number?

No, they are different lines with different scopes: one is the National Tax Service helpline for foreigners, the other is the Customs Customer Service Center for general customs and refund enquiries.

Sources

  1. https://www.nts.go.kr/english/cm/cntnts/cntntsView.do?mi=10795&cntntsId=8328
  2. https://www.customs.go.kr/english/ad/engcnsl/selectEngCnslList.do?mi=8049

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