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Fare Refund for a Delayed or Cancelled Seoul Subway Train

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CONNECT ON Inc. · How we verify · sources read SEP 7, 2026

Highlights

The short answer

Can you get your 서울교통공사 (Seoul Metro) subway fare back if the train you were on was delayed or cancelled? Fares are refunded for train delays and cancellations if requested within 14 days of the incident This applies to any traveler filing a claim after the incident, not automatically at the gate. For an unused ticket instead, Unused single-journey and group tickets are fully refundable at any Seoul Metro station; a commuter ticket refunds the lower of remaining days or remaining rides. The transportation card price itself is not refundable. Checked against Seoul Metro's own refund guidance. This holds whether you're checking before departure or during the trip itself, and the details above were checked directly against the operator's own current page rather than a summary of it.

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A delay or a cancelled train is not the same claim as an unused ticket, and it has its own filing window.

Can I get a fare refund for a delay or cancellation?

Fares are refunded for train delays and cancellations if requested within 14 days of the incident

What if I just have an unused ticket instead?

Unused single-journey and group tickets are fully refundable at any Seoul Metro station; a commuter ticket refunds the lower of remaining days or remaining rides. The transportation card price itself is not refundable.

What if I paid with a transportation card rather than a paper ticket?

The same delay-and-cancellation refund policy applies regardless of which payment method was used for that trip.

Questions people ask

How do I actually file a delay refund claim?

The source material for this page confirms the filing window but does not describe the exact filing channel — check at a station customer service centre.

Sources

  1. https://www.seoulmetro.co.kr/en/page.do?menuIdx=768

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