Left a Bag on the AREX Train? Who to Call
CONNECT ON Inc. · How we verify · sources read SEP 6, 2026
Highlights
The short answer
A traveller who realises, after boarding, that they left a bag on the AREX train should call the airport railroad hotline right away, at the number listed on the current contact page. Reporting it as soon as possible, ideally while still at Seoul Station or the next stop, gives the operator a real chance of tracing which carriage and run the item was on, before it goes further down the line.
Airport Transfers · Incheon · Gimpo · BusanPhotograph: K Travel Way
Who do I call if I leave something on the AREX train?
Call the 공항철도 (Airport Railroad Express line) operator's hotline directly: 1599-7788. Have your travel time and which train (city airport express vs all-stop) ready when you call.
Where does the Express train board from at Seoul Station?
If you are still in the station and think the bag may still be on board, note that the Express train boards from After ticket validation on B2 Level of Seoul Station Airport Railroad, board the Express train at B7 Level.
What if I cannot reach anyone by phone?
If you cannot get through by phone, ask station staff in person at the 서울역 (Seoul Station) Airport Railroad concourse. They can radio ahead to the next stop before the train continues.
Questions people ask
Is the AREX lost-item hotline different from the general Incheon Airport lost and found?
Yes, this number is specifically the airport railroad operator’s hotline (1599-7788). It covers items left on the train itself, not items left elsewhere in the airport terminals.
